Exchange Policy

Customers who wish to exchange a product can do so under the following terms:

• Eligibility for Exchange:

  • Products must be in original condition, unused, and not damaged.

  • The request must be raised within 7 days of delivery.

• Shipping Charges for Exchange:

  • Customers must bear the shipping charges for the exchange.

• Exchange Process:

  • Once we receive the returned product, we will inspect it.

  • If approved, we will dispatch the requested replacement.

• Out-of-Stock Situations: If the requested product for exchange is out of stock, customers may opt for a refund or select another item of equivalent value.

For exchange-related queries, contact us at:

• Phone: +91 92270 55650

• Email: support@dotshine.co

• Office Address: 130, Platinum Point, Near Sudama Chowk, Mota Varachha, Surat, Gujarat - 394101