Return & Refund Policy

Your satisfaction is our priority. We offer a 7-day return and refund policy under the following conditions:

• Eligibility for Returns:

  • The product must be unused, undamaged, and in original packaging.

  • Items should not be torn, worn, or altered.

  • Returns must be initiated within 7 days of delivery.

• Return Process:

  • Customers must contact our support team to initiate a return.

  • The customer will bear the return shipping charges.

  • After we receive the returned product, we will verify its condition.

  • Upon successful verification, refunds will be processed within 2 business days.

• Refund Mode: Refunds will be credited to the original payment method used for the purchase.

• Non-Returnable Items: Certain items such as final sale products, accessories, and undergarments may not be eligible for returns.

For return and refund assistance, contact us at:

• Phone: +91 92270 55650

• Email: support@dotshine.co

• Office Address: 130, Platinum Point, Near Sudama Chowk, Mota Varachha, Surat, Gujarat - 394101